Frequently Asked Questions
Find answers to common questions about our services
How do I place an order?
To place an order, browse our products, select the item you want, choose your preferred options, and click 'Add to Cart'. Proceed to checkout and follow the steps to complete your purchase.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, net banking, mobile payments, and cash on delivery (where available).
How long does shipping take?
Shipping time varies depending on your location and the shipping method selected. Generally, orders are delivered within 3-7 business days.
Can I return or exchange an item?
Yes, we offer returns and exchanges within 7 days of delivery. Please ensure the item is in its original condition with all tags attached.
How do I track my order?
You can track your order using the order ID provided in your confirmation email. Visit the Order Status page and enter your order ID to check the status.
Do you offer international shipping?
Currently, we only ship within Bangladesh. We are working on expanding our shipping options to international locations.
What if I receive a damaged product?
If you receive a damaged product, please contact our customer support immediately. We will arrange for a replacement or refund as per our return policy.
How can I contact customer support?
You can contact our customer support through the Contact Us page, or email us at support@offervai.com. We're available 24/7 to assist you.