Last Updated: December 25, 2025

At OfferVai, we are committed to delivering your orders safely and efficiently across Bangladesh. Our shipping policy outlines how we handle the delivery of your purchases from our platform.

Delivery Areas

We deliver to all districts of Bangladesh:

• Major Cities: Dhaka, Chittagong, Khulna, Sylhet, Rajshahi, Barisal, Rangpur, Comilla, Mymensingh, and more
• Regional Areas: All districts and upazilas across Bangladesh
• Remote Areas: Delivery available to most remote locations (delivery time may vary)

Shipping Costs

Our shipping costs are calculated based on:

• Standard Delivery: BDT 60-120 depending on location and weight
• Free Delivery: Available on orders over BDT 1,500
• Express Delivery: BDT 150-250 for next-day delivery (available in major cities)
• Special Items: Additional charges may apply for oversized or fragile items

Delivery Timeframes

Estimated delivery times:

• Dhaka City: 1-2 business days
• Chittagong & Sylhet: 2-3 business days
• Other Major Cities: 3-5 business days
• Regional Areas: 5-7 business days
• Remote Areas: 7-10 business days

Please note: Delivery times may be extended during holidays, adverse weather conditions, or other circumstances beyond our control.

Order Processing

Orders are typically processed within 24-48 hours of confirmation (excluding weekends and holidays). Processing time may vary depending on product availability and order volume. Once your order is shipped, you will receive a tracking number to monitor your delivery status.

Shipping Methods

We partner with trusted courier services:

• RedX: Fast and reliable delivery service
• Pathao Courier: Express delivery option
• SA Paribahan: For specific routes and locations
• Other Verified Couriers: Depending on location and requirements

Package Protection

We take great care in packaging your items to prevent damage during transit. All items are securely packed using appropriate materials. If you receive a damaged package, please contact us immediately within 24 hours of delivery for assistance.

Delivery Requirements

To ensure smooth delivery:

• Provide accurate and complete shipping address
• Include contact number for delivery coordination
• Be available to receive the package during delivery hours (9 AM - 8 PM)
• Verify the package before accepting delivery
• Have valid ID ready for delivery confirmation

Delivery Exceptions

Some items may have different shipping policies due to their nature, size, or regulations. These include hazardous materials, oversized items, and products subject to special handling requirements. Such exceptions will be clearly noted on the product page.

Tracking Your Order

Once your order is shipped, you will receive an email and SMS with tracking information. You can track your order status in real-time through our website or by contacting our customer service team.

Delivery Issues

If you experience any delivery issues such as delays, damage, or non-delivery, please contact our customer service team immediately. We will work to resolve the issue promptly and ensure your satisfaction.

Contact Information

For shipping and delivery inquiries, please contact us at: